Shipping & Returns

Delivery

Most items on our website are in stock or have a very short lead time.

We aim to dispatch all orders within 2-3 business days subject to cleared payment, but we ask that you allow at least 5 working days during busier times such as the Christmas period. If we cannot process your order within 2 working days, we will notify you by email. We post orders out during our working hours of 9am-5pm Monday - Friday.

Refund

We handle every order with care and check all the items we ship to make sure you are completely satisfied with your purchase from Dress My School.

In the unlikely event that you are unhappy with your purchase, we ask that you return your item or items within 14 working days of purchase in perfect condition and in the original packaging. We will be happy to give you a full refund or to offer an exchange for another product from our range. To request a return, please contact us immediately by emailing sales@dressmyschool.co.uk or call us between 9am and 5pm Monday to Friday on 01793 490852 and our friendly customer service team will be happy to assist. 

We will issue you with a authorisation number which you need to include on your parcel when you send it back to our address. Refunds may be delayed if an item is returned without a returns number. We do not refund postage costs unless an item is faulty, damaged or there has been a mistake on our part.

Alternatively you can return item to our premises:

GS In Style Ltd
6 Rockhaven Park
Kembrey Street
Swindon
SN2 8BB

 

Unfortunately, we cannot process refunds for custom made and personalised goods unless a mistake has been made on our part. Please contact us with your order number if this is the case and we will do our utmost to rectify the situation as quickly as possible.